ON TIME ARRIVAL:
STUDENTS USING RENTALS:
We ask that all students using rental pads, helmets, and/or skateboards, please show up 10 minutes prior to the start of class for us to get gear out in a timely manner.
STUDENTS USING THEIR OWN GEAR:
If you have your own boards, pads, and helmet please arrive 5-10 minutes early if you need assistance putting on your pads. PARENTS: we ask that either you or your student learn how to properly put on the gear. If you need our help, we are willing to spend the time to teach you. However, doing this for each student has caused us to run late and leaves your instructor no recovery time between classes.
Students that are 15 minutes late or less may still join us, but we ask that you do not disrupt the class or your instructor. Please quietly gear up and join your peers when you are ready.
TIMELY CANCELLATION (3 HRS PRIOR TO CLASS):
We understand life happens and you may not always be able to make it to class due to an unforeseen circumstance. Due to the intimate nature of our small group classes, we request that you cancel at least 3 hours before a scheduled class to give another student a chance to join us. You may cancel class via our TeamUp booking platform. Sending an email or a chat from the website will not be considered as a Timely Cancellation. We ask that you either call us directly or text. If you cancel your student’s class 3 hours or more prior to the scheduled time, we will offer your student the opportunity to make up the class within ONE month of the cancellation. You may email us with the date and time of the class you wish for them to make up their lesson. Make-ups must be approved beforehand. Parents; You are in charge of following up with your students make up classes.
Currently, we do not offer refunds, only make-ups for students who cancel ahead of the given window.
If there is an urgent matter within the 3-hour time frame, we will address this on a case-by-case basis. At this point, you may call us and explain your situation and we will determine a solution from there.
LATE CANCELLATION (ANYTIME AFTER 3 HOURS PRIOR TO CLASS):
Any cancellations made after the Timely Cancellation window will be considered a "Late Cancellation" and will not be considered for refund or make-up classes. We reserve the right to remove any student from their membership if they are displaying excessive use of the Late Cancel feature in order to offer their spot in class to another student.
Not showing up to class without communicating is inconsiderate of the other students who would like room to join in the class. If you’ve experienced an extenuating circumstance, please call us directly and we will determine the best solution for you and your student. We reserve the right to remove a membership from a student’s account if that student has had 3 or more no shows without the obligation to refund. If you have paid in advance for your membership, any classes no showed will not be eligible for refund, but payment for future months will be refunded. You will still need to pay the $25 cancellation fee discussed in the “Membership Cancellation” section below.
TUITION MEMBERSHIP AGREEMENT:
That means the original payment on whichever day you sign up, plus the 2 months following. Our system will automatically prorate the first month on whichever day you sign up and add 2 months to your agreement to be billed on the 1st of each month. After the 3-Month Agreement is fulfilled, contract moves to a Month-to-Month agreement until cancelled.
Month-to-Month agreements will prorate the month you start and continue with prorated payment on the month you sign up and continue with billing on the 1st of each month, until cancelled.
Immediate Cancellation Rights: You may cancel your 3-Month Agreement without penalty within three (3) business days from the start date by calling us directly. Termination of Agreement; You may terminate the Tuition Membership Agreement at any time, for any reason; however, cancellations prior to the end of your 3-Month Agreement, will result in a $25 cancellation fee. Pocatello Boarding School may terminate this Agreement immediately if you fail to pay your fees on time or breach any other provision within this Agreement.
Once you are in a Month-to-Month status with your membership, in order to cancel, we ask that you cancel a minimum of (5) business days prior to the next billing cycle (the 1st of each month). If you cancel after 5 business days prior to the next billing cycle, you will be charged a cancellation fee of $25.